Celebrity Fan Web – AI Technology advancements are accelerating rapidly, especially in the field of Artificial Intelligence (AI). This area has experienced significant growth over the past few years. In Indonesia, AI development mirrors global trends, with many companies beginning to explore and integrate AI to boost efficiency and productivity.
In response to this trend, Infomedia, a subsidiary of PT Telkom Indonesia (Persero) Tbk (Telkom) and a leading provider of AI-bas Digital Business Process Outsourcing (BPO) services in Indonesia, is committed to delivering innovative solutions through AI Automation and Analytics (3A) applications. These technologies are being implemented across both front-end and back-end operations, enabling Infomedia to offer more efficient services to its clients.
Eddy Sofryano, President Director of Infomedia, highlighted the importance of AI adoption for companies, saying, “The implementation of AI technology is one way for businesses to remain agile in the face of rapid change and business dynamics. I firmly believe that incorporating AI into every business unit or function can significantly enhance both efficiency and effectiveness.”
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Business Process Automation
Business process automation is a key aspect of Infomedia’s offerings. Through AI Automation, processes that were once manual can now be streamlin. For example, the company’s AI-powered Contact Center and Omnichannel AI (OmniX AI) solutions help manage customer service through AI-driven chatbots, automatically handling frequently asked questions, and providing action recommendations to agents based on analyzed interaction patterns from previous data.
The goal is to reduce the workload of customer service agents and provide faster responses to customers, not only improving operational efficiency but also creating a more optimal customer experience.
In addition to this, Infomedia uses AI for data analysis. With machine learning algorithms, the company assists businesses in analyzing customer data and delivering more effective data-driven solutions. For instance, sentiment analysis applied to customer feedback can provide valuable insights into customer satisfaction and areas for improvement. This enables companies to understand customer needs better and respond more accurately and quickly.
AI in Back-End Operations
On the back-end, AI technology is appli to human resource processes, from recruitment to retirement. Infomedia has already implemented AI at scale for large recruitment initiatives across Indonesia. Furthermore, the company’s digital transformation extends to document processing through its Doc.AI services. Which facilitate data extraction, classification, verification, and in-depth insights from information.
Given the current developments, the future of AI technology in Indonesia looks promising. Eddy added, “The implementation of Contact Center AI in one of our customer service centers has improved efficiency by up to 30%. We can expect the application of this technology to continue expanding. Infomedia is not only introducing technology but also building collaborations that support innovation and growth in the digital sector.”
Infomedia Conference and AI Revolution
Infomedia is set to hold a conference titled “INFINITE – Infomedia Insight in Technology Excellence” at the end of October 2024. This event will bring together government, private sector, institutions, and associations to discuss insights on the AI revolution.
It is crucial for all stakeholders to benefit from AI’s advancements. As the technology is pois to lead Indonesia into a new era of business. The key goal for companies is to apply AI to enhance efficiency and provide added value to customers. Alongside a commitment to continuous innovation and market education.
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For more information on 3A technology applications in CRM and back-office operations or details about the upcoming Infomedia Conference 2024,